pk368 Frequently Asked Questions

pk368 is strictly an adults-only platform. You must be 18 years of age or older to register and play. This applies to all sections of the platform — sports betting, live casino, slots, and bingo. pk368 takes this seriously, and accounts found to belong to underage users will be closed and any funds returned.

No. Each person is allowed only one account on pk368. Duplicate accounts are not permitted and may be closed if discovered. If you have forgotten your login details, use the password reset option on the login page rather than creating a new account. If you believe your account has been accidentally duplicated, contact the support team via live chat to resolve the situation.

On the login page, click "Forgot your password?" and enter your registered Pakistani mobile number or email. You will receive a verification code or reset link. Follow the instructions, choose a new password, and login as normal. The process usually takes less than two minutes. Make sure you are using the same number or email you originally registered with.

You can update your contact details from the account settings section once you are logged in. For security reasons, changing a mobile number or email requires identity verification — you will be asked to confirm your current details before the new information is saved. If you have already lost access to your registered number before updating it, contact pk368 support via live chat and the team will assist you through a manual verification process.

Withdrawal processing times vary depending on the method you choose. JazzCash and Easypaisa withdrawals are typically the fastest, often completing within a few hours of approval. Raast and bank transfers generally process within one business day. Card withdrawals may take slightly longer depending on your card issuer. All withdrawal amounts are paid in PKR and credited to the same account or wallet you used for your deposit where possible.

Yes, minimum deposit and withdrawal amounts apply and are displayed in PKR in your account cashier. These amounts are kept low to make pk368 accessible to Pakistani players across different budgets. The exact minimums are listed per payment method in the cashier — check there for the most current figures, as they can be updated periodically.

Most deposits on pk368 are credited instantly or within a few minutes. If your deposit has not appeared after 15 minutes, first check that the payment was actually deducted from your JazzCash, Easypaisa, or bank account. If it was deducted but not credited to your pk368 balance, contact support via live chat and provide your transaction reference number. The team can trace the payment and manually credit your account once the transaction is confirmed.

In-play betting on pk368 lets you place bets while a cricket match is in progress. Odds update in real time based on the current score, wickets, run rate, and overs remaining. You can open a live match from the sports betting section, browse the available markets, and place your bet exactly as you would before the match starts. Note that during moments of rapid change — such as a wicket falling — odds may be temporarily suspended for a few seconds before updating.

Yes. While cricket — especially PSL and T20 internationals — is the primary focus for Pakistani players on pk368, the platform also covers football including international fixtures and major leagues, as well as esports markets covering popular titles. The full list of available sports and competitions is visible in the betting section of your account once you are logged in.

If a cricket match is officially abandoned or cancelled before a result is determined, pk368 follows standard rules for settlement. Pre-match bets are typically voided and your stake is returned to your PKR balance. For matches that are shortened by rain but still produce an official result via DLS method, bets are usually settled on that official result. Specific settlement rules for each market are shown in the betting section. When in doubt, contact support for clarification on a specific match.

pk368 offers hundreds of slot titles covering a wide range of styles and mechanics — from classic three-reel slots to modern Megaways games with thousands of ways to win. New titles are added regularly. All slots can be played with PKR balances. You can browse the full collection in the Slots section and filter by category or popularity to find games that suit your style.

pk368 bingo rooms run throughout the day with PKR ticket prices. Each room has a scheduled game time, a ticket price displayed in PKR, and a prize pool that grows as more players buy tickets. You join a room, purchase tickets, and wait for the draw — numbers are called automatically and your card is marked in real time. Jackpots are paid directly to your PKR balance as soon as the game ends. Visit the Bingo section to see the current schedule.

A wagering requirement means you need to bet a certain total amount in PKR before bonus funds can be withdrawn as real money. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you need to place a total of PKR 10,000 in qualifying bets before that bonus converts to withdrawable cash. Progress towards completing your wagering requirement is tracked in your account dashboard. Different games may contribute different percentages towards the wagering total — this is detailed in each bonus's terms.

Bonus funds cannot be withdrawn directly until the attached wagering requirements have been completed. Your real money balance and bonus balance are shown separately in your account cashier so you always know exactly what is available for withdrawal at any point. Any winnings generated using bonus funds that exceed the bonus cap — where applicable — may be capped as described in the individual offer terms. Always review the terms of each promotion before claiming.

Yes. pk368 runs ongoing promotions for existing members alongside the welcome offer for new players. These include reload bonuses, cricket betting special offers during PSL and major T20 tournaments, slot free spins, and bingo room promotions. Current offers are displayed in the promotions section of your account once you are logged in. Promotions are updated regularly — especially around major cricket fixtures — so it is worth checking back before big match days.

No. The pk368 app uses the same login credentials as the website — your registered Pakistani mobile number or email and your password. There is no separate registration required. Once logged into the app, your PKR balance, bet history, active bonuses, and account settings are fully synced with the website version in real time. You can switch between the app and the website at any point without any data loss.

The most common reason the pk368 Android app does not install is that "Install from unknown sources" has not been enabled on your device. Go to Settings, then Security or Privacy, and toggle on the option to allow installation from unknown sources or from your browser. Once enabled, open the downloaded APK file again and the installation should proceed normally. If you still face issues, try clearing your browser cache and re-downloading the APK from the Download page. Our support team is also available via live chat if you need step-by-step guidance.

Yes. All payment methods available on the pk368 website — including JazzCash, Easypaisa, Raast, bank transfers, and cards — are fully supported within the mobile app. You can deposit and withdraw PKR directly from the app cashier without needing to switch to a browser. The deposit process in the app is identical to the website and typically completes within the same time frame.

Yes. pk368 offers a session time-out or cooling-off period option that temporarily suspends your account for a set duration — for example 24 hours, 7 days, or 30 days — without permanently closing it. During this period you will not be able to log in, place bets, or access the casino. Your balance is kept safe and restored when the period ends. This option is available in your account settings under Responsible Gaming and takes effect immediately once activated.

Self-exclusion is a longer-term option for players who feel they need a more extended break from online gaming. Requesting self-exclusion on pk368 closes your account for a minimum period, during which you will not be able to re-register or access any part of the platform. Any remaining PKR balance at the time of self-exclusion can be requested back after the exclusion period ends. To initiate self-exclusion, go to Responsible Gaming in your account settings or contact support via live chat. For information about additional support resources for problem gambling, visit our Responsible Gaming page.

From your account settings, you can activate a session timer that alerts you when you have been logged in and playing for a certain period of time — for example 30 minutes or one hour. When the timer expires you receive a notification reminding you of how long you have been active. This is a useful tool for keeping your gaming sessions focused and preventing unplanned extended play. You can adjust or remove the timer from the same settings section at any time.