pk368 Privacy Policy

1 Introduction

pk368 is committed to protecting the privacy of every player who uses the platform. This Privacy Policy sets out in clear terms what personal data we collect from you, the purposes for which that data is used, and the safeguards we have in place to keep it secure.

This policy applies to all users of pk368, including visitors who browse the site without registering, registered account holders, and players who access pk368 via the mobile app. It covers data collected through the pk368 website at pk368.onl, the Android app, and the iOS app.

By registering an account or continuing to use pk368, you acknowledge that you have read this Privacy Policy and agree to the collection and use of your information as described herein. If you do not agree, please do not use pk368.

This policy should be read alongside the pk368 Terms and Conditions, which govern your overall use of the platform.

2 What We Collect

pk368 collects personal data in several ways — information you provide directly, information collected automatically as you use the platform, and information received from third-party service providers such as payment processors.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Contact details including your mobile number and email address
• City or region within Pakistan
• Username and password (passwords are stored in encrypted form and are never visible to pk368 staff)
• Identity verification documents where requested, such as a CNIC copy
• Payment method details — for example, your JazzCash or Easypaisa account number, or bank account details for Bank Transfer
• Any information you provide when contacting pk368 customer support

Information collected automatically:

• Device information including device type, operating system, and browser version
• IP address and approximate location derived from your IP
• Session data including pages visited, time spent, and navigation patterns within pk368
• Game activity logs including bets placed, games played, deposits, and withdrawals
• Cookie data and similar tracking technologies (see Section 6 for full details)

3 How We Use Your Data

pk368 uses the personal data we collect only for legitimate purposes directly related to operating the platform and providing services to you. The specific purposes are:

• Account management: Creating and managing your pk368 account, verifying your identity, and maintaining accurate records.
• Age verification: Confirming that all registered players are 18 years of age or older before permitting access to real-money gaming.
• Processing transactions: Facilitating deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, Bank Transfer, and cards.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, bonus abuse, and other violations of the pk368 Terms and Conditions.
• Customer support: Responding to your questions, resolving disputes, and providing assistance with your account.
• Platform improvement: Analysing usage patterns to improve the pk368 website and app, fix technical issues, and enhance the overall player experience.
• Responsible gaming: Monitoring gaming behaviour to identify signs of problem gambling and to support players who use responsible gaming tools such as deposit limits and self-exclusion.
• Marketing communications: Sending promotional offers, bonus updates, and relevant news about pk368 — only where you have opted in or where we have a legitimate interest to do so, and always with a clear opt-out option.
• Legal compliance: Meeting any obligations under applicable laws and cooperating with lawful requests from authorities.

4 Data Sharing

pk368 does not sell your personal data to any third party. We share data only in the limited circumstances described below, and only with parties who are required to handle it securely and in accordance with applicable data protection standards.

Service providers: pk368 works with carefully selected third-party service providers who assist in operating the platform. These include payment processing partners (JazzCash, Easypaisa, Raast, and banking partners), identity verification services, fraud detection tools, customer support software providers, and hosting and infrastructure providers. These partners are permitted to use your data only to perform the specific service they have been engaged for.

Game providers: Where you play games supplied by third-party game studios through the pk368 platform — such as live casino titles or slot games — certain technical data (such as your session token and game activity) may be passed to that game provider in order to deliver the game correctly. Game providers are not permitted to use this data for their own marketing purposes.

Legal and regulatory requirements: pk368 may disclose personal data to law enforcement, regulatory bodies, or other competent authorities where required to do so by applicable law, or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of pk368, its players, or others.

Business transfers: In the event that pk368 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via your registered contact details if this occurs and if the new entity intends to use your data differently from this policy.

5 Payment Data

When you make a deposit or request a withdrawal on pk368, you provide financial information such as your JazzCash or Easypaisa mobile number, your bank account details, or your card information. This data is handled with the highest level of care.

• Full card numbers are never stored on pk368 servers. Card payments are processed directly by our payment partners using encrypted, tokenised systems.
• Your JazzCash and Easypaisa account numbers are used solely for the purpose of processing your requested transaction and for verifying that deposits and withdrawals are made to and from accounts registered in your own name.
• pk368 applies a strict same-name policy: the payment account used must match the name on your pk368 account. This protects you against unauthorised transactions and is a key anti-fraud measure.
• Transaction history — amounts deposited, amounts withdrawn, and dates — is retained in your pk368 account for your reference and for platform record-keeping purposes.

All transactions are denominated in PKR. pk368 does not handle or store data related to foreign currency payments or overseas payment methods.

6 Cookies & Tracking

pk368 uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. A cookie is a small text file placed on your device when you visit pk368. It helps the platform remember your preferences and keeps your session active while you are logged in.

Types of cookies used by pk368:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session and enable core features such as the betting slip, deposit flow, and account settings. These cannot be disabled without breaking the platform.
• Analytics cookies: These help pk368 understand how players navigate the site — which pages are most visited, where players drop off, and how the app performs on different devices. This data is aggregated and does not identify you personally.
• Functional cookies: These remember your preferences such as language settings and notification choices.
• Marketing cookies: Where you have consented, these cookies allow pk368 to show you relevant promotional content. You can withdraw this consent at any time via your account settings.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to use pk368 normally. Blocking analytics or marketing cookies will not affect core functionality.

7 Data Retention

pk368 retains your personal data for as long as your account is active and for a reasonable period thereafter, in order to meet legal obligations, resolve disputes, and enforce our agreements.

• Active account data: Retained for the full duration of your account being open and active on pk368.
• Transaction records: Financial transaction logs are retained for a minimum of five years from the date of the transaction to meet record-keeping requirements.
• Identity verification documents: Retained for the period required to meet anti-money laundering and fraud prevention obligations.
• Customer support communications: Chat transcripts and email correspondence are retained for up to two years from the date of the last interaction.
• Closed accounts: When you close your pk368 account voluntarily, your personal data is retained for a defined period (typically five years) before being securely deleted or anonymised, in order to meet our legal and regulatory obligations.

Once the relevant retention period has passed and there is no ongoing legal or regulatory requirement to keep your data, pk368 will securely delete or anonymise it.

8 Security Measures

pk368 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

• All data transmitted between your device and pk368 is encrypted using TLS (Transport Layer Security).
• Passwords are stored using strong one-way hashing algorithms. Even pk368 staff cannot see your password in plain text.
• Access to personal data within pk368's internal systems is restricted to staff who genuinely need it to perform their role. Access is logged and audited.
• Two-factor authentication is available on pk368 accounts and we encourage all players to enable it for an additional layer of protection.
• pk368 conducts regular internal security reviews and updates its systems in response to emerging threats.

While pk368 takes every reasonable precaution, no online platform can guarantee 100% security. You are responsible for keeping your account credentials private. If you believe your account has been compromised, contact pk368 support immediately via live chat.

9 Your Rights

As a pk368 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact pk368 customer support via live chat from your logged-in account.

• Right of access: You can request a copy of the personal data pk368 holds about you at any time. We will provide this within a reasonable timeframe.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. You can update most account information directly in your account settings.
• Right to erasure: You may request that pk368 delete your personal data. Note that this right is subject to our legal and regulatory obligations — for example, transaction records may need to be retained regardless of a deletion request.
• Right to restrict processing: In certain circumstances you may ask pk368 to pause the processing of your personal data while a concern is being investigated.
• Right to data portability: You may request that pk368 provide your personal data in a structured, commonly used format so that you can transfer it elsewhere if you wish.
• Right to withdraw consent: Where you have given consent for pk368 to process your data for a specific purpose — such as receiving marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

pk368 will respond to all data rights requests as quickly as possible. In complex cases, a response may take up to 30 days. We will keep you informed of progress.

10 Minors & Under-18 Protection

pk368 is strictly an adult platform. Persons under 18 years of age are not permitted to register an account or use any pk368 services under any circumstances.

pk368 does not knowingly collect personal data from anyone under the age of 18. If pk368 discovers or has reasonable grounds to believe that a registered account belongs to someone under 18, that account will be immediately suspended, the registration data will be reviewed, and any funds in the account will be handled in accordance with the pk368 Terms and Conditions regarding underage play.

If you are a parent or guardian and believe that a minor has registered on pk368, please contact our support team via live chat immediately so the matter can be investigated and resolved.

11 Policy Updates

pk368 may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or our data practices. When updates are made, the "Last Updated" date at the top of this page will be revised accordingly.

For material changes — those that significantly affect how your data is used or your rights in relation to it — pk368 will notify registered players via their registered email address or via an in-platform notification prior to the changes taking effect.

Your continued use of pk368 after any update to this Privacy Policy constitutes acceptance of the revised policy. If you do not agree with the updated policy, you should stop using pk368 and may request account closure by contacting support.

12 Contact Us

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way pk368 handles your personal data, please get in touch via the following channels:

• Live Chat: Available 24/7 through the pk368 website and app. This is the fastest way to reach the support team for privacy-related queries.
• Email: [email protected] — for written privacy requests or formal data rights enquiries.

pk368 is committed to addressing privacy concerns promptly and professionally. All data rights requests will be acknowledged within 3 business days, and we aim to resolve them fully within 30 days.

For further reading, please also review the related policies on pk368:

• Terms and Conditions — the full rules governing use of pk368
• Responsible Gaming — tools and guidance for keeping gaming in check
• FAQ — answers to the most common questions from Pakistani players